Why transition is so hard (and what you need to know)
I recently returned from a board
meeting and on the drive home my head was spinning. I had just participated in
what had to have been the longest executive session in the history of the board-
all because one person is retiring and a key information system is changing.
The system change is progressing
well from a technical standpoint; the retirement has been on the horizon for 18
months. How difficult could it be? Very difficult it turns out.
The administrative arm of this
organization is in upheaval and people report they are “miserable”. Why? Because
the people involved in the system conversion do not like how it is changing
roles and relationships. Jobs will be eliminated. And, at the same time, the
retirement is creating a shuffling of duties among the remaining people who do
not want to accept these newly assigned tasks and responsibilities.
The previous paragraph hints to the
source of why transition is hard.
Many change/transitional efforts
fail because people focus on the situational business issues of the change and
forget to manage the strong behavioral issues that emerge due to the change.
There is a lot of behavioral angst
involved in change because change means loss. Before you begin something new
you have to end what used to be. Before we learn a new way, we need to unlearn
the old way. If the organizational structure is flattened the loss could be
your next promotion to the tier just flattened. There could be mourning for the
loss of good friends and colleagues if there is a need to downsize. If there is
a reorganization, relationships are jumbled; people you used to trust and rely
on may not work with you any longer.
Changes of any sort, even those
fully justified by economics, market conditions and the like, finally succeed,
or fail on the basis of whether the people affected choose
to do something differently.
People are
highly reluctant to do things differently and make change – even when it is
highly necessary unless there is some sort of personal ‘win’ involved in the
change. Those ‘wins’ need to be in alignment with their internal motivational
need.
How do you let go of the old way;
navigate the tricky time between the old ways to the new ways efficiently –
support the behavioral aspects of the transitions, not just the business
aspects.
One way is to understand the stress
people feel during these changes. imapMyTeam®
provides great insight to the way changes cause stress when the methodology
being used to manage the change is not meeting the person’s need. It will also give you suggestions on how to
manage your way through these times of transition so you have a higher
likelihood of success.