Many years ago there was a very successful book written by this name and it spawned a second book, webinars and many training sessions.
When stakes are high, opinions vary, and emotions run strong, you have three choices:
1) Avoid a crucial conversation and suffer the consequences;
2) Handle the conversation badly and suffer the consequence or
3) Log into imapMyTeam and read the ‘How to talk with Him/Her and What to Avoid’ reports.
Investing those 5 minutes or so to understand this critical information of your colleague and using it to frame your crucial discussions will help you reach the positive resolutions you want.
